Refund and Cancellation Policy

1. Digital Tokens Policy

Our service operates using digital tokens, where one token is used to generate one instant neighborhood report. Because reports are generated dynamically and incur immediate API costs upon execution:

• Used Tokens: Tokens that have been successfully spent to generate reports are strictly non-refundable.
• Unused Tokens: If you purchased a bundle of tokens and have not used them, you may request a refund for the unused balance within 14 days of the purchase date.

2. Technical Errors and Delivery Failures

If you execute a search and a token is deducted, but the service fails to generate a report due to a server-side error, network timeout, or geocoding database issue:

Please contact customer support. We will inspect our logs and promptly credit the token back to your account balance or issue a refund for the failed transaction.

3. How to Request a Refund

To request a refund for unused tokens or report generation errors, please write to us at our customer support email (available on our contact page) with the following details:

• Your login email (Google Auth account).
• Transaction ID or payment timestamp.
• A brief description of the issue.

Refunds are processed to the original payment method and typically take 5-10 business days to appear on your bank statement.